Surrounded by Idiots: The Four Types of Human Behaviour and How to Effectively Communicate with Each in Business

Four colour-coded behaviour types carry the whole argument here: Red, Yellow, Green and Blue. Thomas Erikson uses that framework to explain why conversations which seem perfectly reasonable to one person land badly with another, then works outward into the practical handling of colleagues, managers and partners whose instincts differ. This revised and expanded edition adds material shaped by reader questions, and the guidance extends to body language, written communication, and judging when to press a point and when to leave it. Examples come from ordinary workplace and domestic friction rather than abstract theory. Worth noting: • Fully revised and expanded edition with substantial new material • A four-type model applied to conflict, feedback and negotiation • Advice on written tone and non-verbal signals • Self-assessment framing that starts with the reader's own type Useful for managers, salespeople, teachers and anyone dealing with difficult communication. Stocked by Boipoka.