HBR’s 10 Must Reads on Trustby Harvard Business

Trust is handled as an operating condition of business in this Harvard Business Review collection, not as a soft extra. Ten articles examine how credibility is built, how it is lost, and what repairing it actually takes, drawing on writers including Frances X. Frei, Jamil Zaki and Anne Morriss. The material covers leadership behaviour, transparency, team relationships and customer confidence, and it draws on research into why people extend trust in the first place. Because each article is short and self-contained, the book works as well for a manager reading between meetings as for a course reading list. The essentials: • Ten articles on building and rebuilding trust • Guidance on transparency and recovering from failure • Research into the psychology behind trusting decisions • Applicable to teams, customers and wider stakeholders Useful for managers, HR professionals and business students, and stocked by Boipoka.