Every email to a manager, every argument with a teenager and every exchange over a coffee counter is a negotiation, whether or not anyone involved calls it one.
Jonathan B. Smith and Derek Gaunt have written a working handbook for Tactical Empathy, the method popularised by Never Split the Difference: understanding a counterpart well enough that they feel genuinely heard, then using that understanding to shape where the conversation goes. The focus here is application rather than theory, covering how to lower someone's defences early, how to draw out the information that decides an outcome, and how to hold a difficult position without damaging the relationship it depends on.
The short version:
• A practical companion to the bestselling Never Split the Difference
• Centres on Tactical Empathy as a repeatable conversational method
• Covers workplace, family and everyday interactions alike
• Written by two experienced negotiation practitioners and trainers
For managers, sales professionals and anyone facing hard conversations, stocked at Boipoka.
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